Issue accessing DID Space
Hello Team,
We have a pending issue. In an effort to better organize our BM9000 app, today we transferred ownership to a separate wallet. All of the native sounds are working fine, which is great. However I'm missing a crucial part. The songs and sounds, that we had saved to our DID space are no longer automatically populating onto the interface. I can save new songs and sounds to my DID space and they populate just as before.
Can you please help me figure out how to retrieve these files from my DID space?
12 条回复
z1VV21NqNWkiadznN32ALkos5dQqQwnCMty z1bhjbMg9fma2gVTi2DmSLhEv81taqUEaf2 this is urgent. no users can access their songs that they've created.
We'll let our engineers look into it and response here soon.
thank you.
Hello, I need to confirm which page you clicked on and what action you took to complete this. Can you please take a screenshot of the location of this action on the page for me? Did you simply switch the owner account of the app?
which DID Spaces was the previously saved song stored in, and could you please provide me with the access link? The link should look something like this:
Is your current DID Spaces working properly, and what is the access address for your current DID Spaces? Is it the same as before?
This is what I used to transfer.
This is the space it was previously on
https://www.didspaces.com/app/space/zNKm9FABWHdTiNpAXB7ZSD4Yi3s4YrK6kL7T/overview
This is the current DID and it is working fine. https://www.didspaces.com/app/space/zNKtpybeLeJbMLX4eAgxpNCKGRjvMEWLavLt/overview
这次连接的应用地址是哪个呢(我也需要页面截图)？它的地址类似这样的: https://www.didspaces.com/app/space/zNKabfKShqmTLpK65pcmmktXdtQ3dLWAmJwE/apps/zNKsDkBGBkav76ARkoQWQEnVjbLonWqHc1Xk/overview
后来，连接的应用地址是哪个呢(我也需要页面截图)？它的地址类似这样的: https://www.didspaces.com/app/space/zNKabfKShqmTLpK65pcmmktXdtQ3dLWAmJwE/apps/zNKsDkBGBkav76ARkoQWQEnVjbLonWqHc1Xk/overview
Sorry I think i understand you better now.
Is this the information you need or something else?
Thank you
previous did space
https://www.didspaces.com/app/space/zNKm9FABWHdTiNpAXB7ZSD4Yi3s4YrK6kL7T/apps/zNKsDkBGBkav76ARkoQWQEnVjbLonWqHc1Xk/overview
current did space
https://www.didspaces.com/app/space/zNKtpybeLeJbMLX4eAgxpNCKGRjvMEWLavLt/apps/zNKdWxMpCey2znVoEaAep9biEoD19WbL428C/overview
z1e4XATJSo1Y1jom17Uhj1SpKZ4LFmYSaHY Hi, after further investigation, we have confirmed that data read/write to DID Spaces is not properly handled for blocklets that have transfered owner. we will fix and deploy this issue ASAP, and in the mean time:
thank you z1VV21NqNWkiadznN32ALkos5dQqQwnCMty ! i'm glad to hear that this can be fixed. let us know anything we need to do.
你好，我已经部署了一个新版本，你们可以验证一下。
如果你们没有重新连接 DID Spaces 的话，那么应该什么都不做，就可以让之前的数据都正常显示。
如果你们已经重新连接 DID Spaces 的话，那么只需要在这个界面 https://bassmoney.io/.well-known/service/user/settings#storage 重新连接一下 DID Spaces 即可。特别提醒 z1notyEjWxWTWj1pUANTyPXV4hd2sZX1hzZ 一定要做这个操作，因为你前后连接的 DID Spaces 都不一样（你应该连接到 https://www.didspaces.com/app/space/zNKm9FABWHdTiNpAXB7ZSD4Yi3s4YrK6kL7T） ，因此这一步对你来说是必须的 😀。
thank you!! it's working normally again.
Thank you z1nM84T3vKVzEkVF4H95vHkRwPwFARnB9wc amd z1VV21NqNWkiadznN32ALkos5dQqQwnCMty I got my songs back!