Error in "Fill Your Email" Field Prevents Verification and Account Access in ArcBlock DID Wallet
Description:
When attempting to complete my profile on the ArcBlock DID Wallet page, I encountered an issue with the "Fill Your Email" field. The field remains highlighted in red, even after entering a valid email address, preventing me from proceeding with the connection and account verification process. Additionally, upon checking my DID Wallet, my email appears to be filled in, yet I am still unable to access my account.
I kindly request the team to investigate and resolve this issue to prevent further impact on the user experience.
Thanks you
11 条回复
Hello, thank you for your feedback. We are already scheduling to solve this problem. The reason is: invalid@arcblock.io is our built-in invalid email address, and you need to update it to your own valid email address.
oke sir
Hello team, Thank you for your response. I would like to confirm that I have used a valid email address when attempting to complete my profile in DID Wallet, but the issue persists.
As explained in the report, the "Fill Your Email" field remains highlighted in red, even though I have entered a valid email. Additionally, my email is already recorded in DID Wallet, but I am still unable to proceed with the account verification process.
Could there be another issue in the system that needs further investigation? I would greatly appreciate it if the team could look into this matter more deeply. If needed, I am happy to provide additional information or screenshots to assist in resolving the issue.
Thank you.
You can try to enter the profile of the plug-in to check whether the update is normal, you can try to take a screenshot to here, if the profile does not have a valid mailbox display here, it should be a problem, if this has a valid mailbox display, you can try to login again. Check whether "FIll Your Email" is still displayed. I suspect the problem is caused by data not synchronized,
thank you
Thank you for your help! I followed the steps you suggested, and the issue has been resolved. My email is now displayed correctly, and the data is successfully synchronized.
As a suggestion, it might be helpful to add an automatic notification feature in the future to alert users if there’s unsynchronized data. This would improve the user experience by eliminating the need for manual checks.
Once again, thank you for your guidance and support!
Thank you for your advice. This is a wallet problem. We will fix it as soon as possible
l have another question: Why can't the email
invalid@arcblock.iobe used? Is it a reserved email or is there a specific restriction on using this address?I would appreciate it if you could clarify this. Thank you!
This is because of the special field set by historical reasons. We have abandoned this mailbox method. At present, the user's real mailbox information must be required.
I understand that the email rejection is due to historical reasons and the abandonment of the mailbox method. I appreciate the update and will make sure to use a valid, real email address moving forward. If there are any further issues or details regarding this change, please let me know.
Thank you for your support!
Thank you for your feedback, 😊