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“Contact Email” Not Redirecting on Aistro.io

JM “cryptotestnet” Morales
Support
aistroduplicateknownreliability

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Target Page: https://www.aistro.io/en/faq/?locale=en Severity: Medium Category: UI / UX Functionality

Summary

On the Aistro FAQ page, the contact email (apps@arcblock.io) is displayed as plain text but not clickable (no mailto redirect). Users cannot easily contact support without manually copying the address.

Steps to Reproduce

  1. Visit the FAQ page: https://www.aistro.io/en/faq/?locale=en
  2. Scroll to the “How can I contact you?” section.
  3. Click the email address apps@arcblock.io.
  4. Observe that nothing happens — no redirect to email client.

Actual Result

  • The email text is static and does not open a mail client (no mailto: link).
  • Users must manually copy and paste the address.

Expected Result

  • Clicking the email address should automatically open the user’s default mail client with the email pre-filled (e.g., mailto:apps@arcblock.io).

Impact

  • Reduces accessibility and usability for users trying to contact support.
  • May lead to fewer feedback submissions or communication delays.

Recommendation

Add a proper clickable mailto link:

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<a href="mailto:apps@arcblock.io">apps@arcblock.io</a>
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