Issue with Email Mismatch During Account Creation

Dragon Hunter Dec 22, 2024

Hello ArcBlock Support Team,

I am experiencing an issue when attempting to create a new account using the DID Wallet on the ArcBlock platform. Below are the details of the problem I encountered:

Issue Description:

Error Message: When trying to connect my DID Wallet, I received the following error message: "Email mismatch between your profile and email verification NFT."
Steps I Followed:

I attempted to log in using the account linked to my NFT in the wallet.
I have a valid and active NFT associated with the email: [Your NFT Email, e.g., user@email.com]
My ArcBlock profile also uses the same email: [Your Account Email, e.g., user@email.com]
Despite this, the system still detects an email mismatch.

Supporting Evidence:

My NFT is available in the wallet and appears on the Recents page (refer to the attached screenshots).
I have verified that the email in my ArcBlock profile and the email associated with the NFT are identical.
I attempted to reconnect the wallet, but the issue persists.

Steps I Have Tried:

Ensuring the email in my ArcBlock profile matches the email associated with my NFT.
Clearing browser cache and retrying the process.
Using the "Switch" option to change the account being used.
Logging back into the wallet and checking the stored NFTs.

Unfortunately, none of these steps resolved the issue.