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ArcBlock Community

Video Upload Failure in ArcBlock Community

Marlong
Support
media-kitbugqualifiedresolvedrewarded

When attempting to edit a post and upload a video on the ArcBlock Community platform, the upload fails, displaying an "Upload failed" message. Despite selecting the file, the system does not process the upload, and retrying does not resolve the issue. This bug prevents users from adding video content to their posts, affecting the platform's

11 replies

Yongzhuo Liang19 months ago

I can't reproduce it from my side using a Xiaomi phone

Screenshot_2025-02-13-20-51-18-191_com.arcblock.wallet.app.product.jpg

Can you please click on ❓ and provide the information that comes up to help us troubleshoot this issue

QQ_1739451221561.png

Yongzhuo Liang19 months ago

Includes uploading video I also tested it and it didn't reproduce.

Marlong19 months ago

l’m also confused about why nothing happens when I try to do it again. However, as you can see in the video I sent, there was clearly an upload error before. There might be certain factors affecting this bug, such as cache, network conditions, or system changes. Could you check if there are any differences in the testing environment or if any updates might have altered this behavior?

Yongzhuo Liang19 months ago

It's possible that the cache is causing the problem, but I can't say for sure right now because I don't have the details.

Is that image still abnormal in the video you're currently uploading again?

Marlong19 months ago

Thank you for your response. The image is now displaying correctly, but this bug did occur earlier, as shown in the video and screenshots I provided. If this issue was caused by caching, it might be worth implementing a fix to prevent other users from experiencing the same problem. I hope the team can further investigate to ensure this bug doesn’t reappear under certain conditions.

Marlong19 months ago

Can you check the video I provided again?

Marlong19 months ago

it happened when i wanted to re-edit my report

Yongzhuo Liang19 months ago

Sorry, I still can't reproduce it as shown in the video, it looks like the image is not inserted into the post after the Uploaded Plugin clicks Select?

Can you help confirm if DID Wallet is the latest version?

QQ_1739467733936.png

Marlong19 months ago

Screenshot_2025-02-14-02-25-07-641_com.arcblock.wallet.app.product.jpg

Sure sir

Yongzhuo Liang19 months ago

z1gVUdRAxFRycqnjUjAfuz1xs4Kx88B9dVc We've done a site update, please try to see if it's working properly!

Marlong19 months ago(edited)

Yups its work,thankyou

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