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Face ID not triggering on iphone15 until a manual login

Nathan Braymen
Support
resolved

hello! FaceID on my iPhone 15 doesn’t trigger automatically. I am first required to type my password in manually, and then if I check back on the app within an hour FaceID will trigger. Most of the time it simply won’t work, even when I press on the faceID option on the login screen. I have updated my phone and the app and the issue remains.

7 replies

ArcBlock-Nate2 years ago

Is it convenient to take a screenshot and show me if your settings page for Face ID is open? You can click on the button in the upper right corner to enter the settings page.

Image

Nathan Braymen2 years ago

My faceID is toggled on like in your screenshot. I am unable to upload a screenshot on my reply. No option to add a photo…

ArcBlock-Nate2 years ago

Can you help to do a toggle off and then toggle on, to see if it can restore normalcy?

Nathan Braymen2 years ago

I will try that and then see if the problem persists.

Nathan Braymen2 years ago

This seems to have fixed it! Thank you!

wgring2 years ago

type "/pic" to add photos

Nathan Braymen2 years ago

ahh ok thank you!Image

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