Skip to main content
ArcBlock Community

Alipay Payment Workflow Lacks English Language Support

JM “cryptotestnet” Morales
Support
payment-kitux

Summary: When a user selects Alipay as the payment method on the ImageSmith platform, the subsequent steps in the payment workflow, particularly the content displayed in the payment window or redirect, are exclusively in the Chinese language. This prevents users who do not read Chinese from proceeding with the payment accurately and confidently.

Steps to Reproduce:

  1. Navigate to the ImageSmith payment or subscription page (URL: https://imagesmith.aigne.io/)..)
  2. Select a product or service to purchase.
  3. Proceed to the checkout area and select Alipay as the preferred payment method.
  4. Observe the language of the final steps/instructions displayed in the Alipay interface window or redirect.

Expected Result: If the primary user interface of ImageSmith is set to English, the entire payment flow—including all prompts, instructions, and buttons within the connected Alipay window—should also be rendered in English (or respect the user's browser language settings) to ensure a smooth and accessible transaction.

Actual Result: The post-selection steps for the Alipay payment are displayed in Chinese, leading to a functional blockage for non-Chinese speaking users who cannot confirm the details or correctly execute the payment steps.

Impact:

  • Revenue Loss: Users who prefer or must use Alipay, but do not read Chinese, will abandon the purchase, resulting in lost sales.
  • Poor User Experience: Creates confusion and a lack of trust during the sensitive payment phase.
Reply