No Email Notifications When Users Chat in ArcBlock Community
🐛 Summary
The user does not receive email notifications when other users chat them on the ArcBlock Community platform (https://community.arcblock.io/chat). This prevents users from being alerted to direct messages or activity in the chat.
🔁 Steps to Reproduce
- Navigate to:
https://community.arcblock.io/chat - Have another user send a chat message to the user.
- Check the user's registered email inbox (and spam/junk folder).
- Observe that no email notification is received for the chat message.
📉 Severity
Medium – Impacts user engagement and responsiveness to chat messages.
📝 Additional Notes
- The issue occurs consistently across multiple chat sessions.
- No error messages are shown, but emails fail to be sent.
- Reproducible in [specify browser/network if known].
🛠️ Expected Behavior
- Users should receive email notifications when:
- Another user sends a private message (DM).
- There is activity in a followed public channel.
🧪 Actual Behavior
- No email notifications are sent for chat messages.
- Users remain unaware of chat activity.
2 replies
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