“Unable to Recover Passport” on Blocklet Lost Passport Page
Affected Product: Blocklet Identity / DID Authentication URL: https://www.blocklet.io/.well-known/service/lost-passport Severity: 🔴 Critical Category: Authentication / Identity Recovery
Summary
Users are unable to recover their DID Passport using the official Lost Passport Recovery Page. The system always returns the same error message:
“Fail – You don't have a valid passport for this blocklet.”
even when the user’s DID is valid and properly connected through DID Wallet.
Steps to Reproduce
- Open https://www.blocklet.io/.well-known/service/lost-passport
- Connect your DID Wallet when prompted.
- Attempt to recover the existing passport.
Actual Result
❌ Recovery fails with message:
“Fail – You don't have a valid passport for this blocklet.”
- No additional error details are shown.
- User cannot proceed or retry with another DID.
- The recovery process ends without success.
Expected Result
✅ The system should:
- Validate the user’s DID credentials.
- Provide recovery options (e.g., reissue passport, resend credentials, verify email).
- Display a success message or guidance if recovery is unavailable.
2 replies
The message indicates that you do not have any passports other than guest, so do not need to recover any passport.
I have other passports, but unable to recover