Desktop & Mobile Video Loading Issue

Wasil Jan 21, 2025

I noticed that a video I have published on my website loads and plays normally on Desktop, but does not load properly on my Mobile device.

DESKTOP VERSION:

Screen Shot 2025-01-21 at 5.35.35 PM.png

MOBILE VERSION:

I'm unsure why, so I think it's a bug, but I could be wrong.

Thanks for your help!!

8 replies

xiaoliang20 months ago

方便提供截图中的链接吗？这会方便我们来检查是否存在问题

👍1

Wasil20 months ago

My bad for not posting that also, I should have known better🤣🤦‍♂️

Here is the link👇

OBLIVION

xiaoliang20 months ago

我们尝试修复了这个问题，请更新 Pages Kit 到最新版本后确认问题是否还存在。

👍1

Wasil20 months ago

Awesome!! Thank you🙏

Wasil20 months ago(edited)

Sorry for taking a while to get back to you on this! I updated the pages kit blocklet, and it now seems that both the desktop and mobile versions of the video does not load properly🤣

I’ve tried uploaded the video over, just to see if maybe the video itself was being weird, but still nothing.

Mobile Version

PC Version

Screenshot 2025-01-28 at 10.59.14 AM.png

Thanks for your help!!

OBLIVION

Wasil20 months ago(edited)

xiaoliang19 months ago

可能是视频文件本身的原因，我尝试在手机上访问这个网站，X2 中的视频是能正常播放，但是 X1 中的视频不能播放。

X1 中的视频地址：https://oblivion.did.life/uploads/1d5792e43d1b8b32493a323e5bd85416.mp4

这个视频在 safari 浏览器中无法访问，这个视频有什么特殊的吗？或者可以尝试转换下其他格式。

Wasil19 months ago

Yea same for me! I'm not sure why though🤔 The X1 video was the first one I uploaded, and it was viewable for a good while, before I noticed it started giving me issues. I'll try uploading a fresh version that specific video later today, and then try to see if that works.

Thanks for your response!